Townetics
Smart Chatbot
Solution
for
Roadside Assistance
Townetics is a smart chatbot solution for roadside assistance, designed to help operators automate customer enquiries, coordinate dispatch and manage assistance requests through one connected platform.
Automation
Automate responses to customer requests in real time.
Accessibility
Give customers access to roadside assistance through a familiar messaging platform.
Dispatch
Send operators only the information needed for each assigned job.
Track
Track customers and assigned operators while assistance is in progress.
Experience
Deliver a smoother support experience that builds trust and loyalty.
Report
View roadside-assistance activity and reports anytime, anywhere.
How do you
benefit
from Townetics?
A smart chatbot connected to your back-end system, helping every part of your operation work together seamlessly.
See how four connected components stay in sync, designed to reduce manual work, speed up communication and keep daily operations running efficiently.
Companies
Manage your entire vehicle recovery operation from one back-end platform with KPI dashboards, multi-workshop management, intelligent job assignment, and role-based user access.
Operator
View and accept recovery jobs from the chatbot, update your availability in real time, collect customer details in advance, and share your location for seamless coordination.
Auto Garage
Streamline dispatch operations with intelligent chatbot-assisted job allocation, balanced workload distribution, real-time tracking, advance customer information, and 24/7 service request management.
Customer
Experience hassle-free vehicle recovery with a simple chatbot, reliable towing and workshop partners, and real-time location and photo sharing for faster assistance.
Cross Platform Accessibility
Manage assistance requests, coordinate operators and monitor job progress across supported devices, wherever your operations take you.
Trusted by Companies,
built for GROWTH.
Townetics is designed to connect roadside-assistance requests, operators and service partners through one streamlined workflow—helping teams coordinate jobs and respond more efficiently.
I started using Dewtouch 15 years ago and their team and solutions are only getting better. The team is very knowledgeable, client focused and constantly providing top of the range platforms.
If you are in need of enterprise solutions in the automotive industry, look no further, they are the leading agency in Singapore.
MR JOHN DUPRAT
Our subscription plans are priced based on your capacity requirements. Contact our sales team for a tailored quote.
Yes, our solutions integrate with more than 20 third-party applications.
Our project team will work closely with you to set up the UAT and production environments. For a new setup without data migration, you can Go-Live within weeks. The final timeline depends on the agreed scope of work.
Yes, we currently support Malaysia’s E-Invoice through the MyInvois Portal. Support for Singapore’s InvoiceNow and GST InvoiceNow is coming soon.
There will be training sessions with our project team to introduce the features of the solution.
Our systems maintain an uptime of 99%. In the event of scheduled server maintenance that may cause temporary downtime, we proactively notify our customers in advance, ensuring you have ample time to prepare and take necessary actions.
FAQ
DewTouch Innovations Pte. Ltd.
DewTouch Innovations started in 2012 and offers modern enterprise software solutions to optimise workflows in automotive and food catering management. We help businesses improve their processes through practical software solutions and increase business productivity. Many years of working with our customers on the ground have strengthened our expertise in these fields – not only in Singapore but regionally.
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