Helping Eng Soon Save Time on Everyday Operations

The Challenge: Outdated software slowing daily work

Eng Soon’s previous system was slow, prone to crashes and unable to accommodate new features. Limited information in its accounts receivable section made customer account tracking difficult. The team needed a more reliable way to manage everyday tasks and access business information.

The Solution: Cloud access and simpler workflows

DewTouch’s Fleetnetics provided cloud-based access, allowing the team to use the system beyond the office. Quotation tools and Excel import and export functions helped staff work faster, while QR code scanning reduced manual typing during parts handling. The accounts receivable module also made it easier to filter customer records and review payment information.

The Results: Many tasks completed in one-fifth of the time

Eng Soon’s director reported that many tasks could be completed in one-fifth of the time previously required—equivalent to an 80% reduction in time for those tasks. The team also reported easier stock tracking, fewer mistakes and faster customer quotations. Together, these improvements helped make daily operations smoother.