Privacy Notice

DewTouch Innovations Pte Ltd
Last Updated: 10 November 2026

1. INTRODUCTION

DewTouch Innovations Pte Ltd ("DewTouch", "we", "us", or "our") respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Notice explains how we collect, use, disclose, store and protect your personal data when you visit our website at www.dewtouch.com (the "Website"), communicate with us, enquire about our products and services, or participate in our marketing activities and events.

We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and other applicable data protection laws.
This Privacy Notice applies to personal data collected through our corporate Website and associated business communications, sales, marketing and events.

Personal data processed through individual DewTouch software products, including Fleetnetics, Booknetics, Townetics and Foodnetics, may be subject to additional product-specific privacy notices, agreements or data processing terms.

We encourage you to read this Privacy Notice to understand how we manage your personal data and the rights available to you.

​

2. WHAT PERSONAL DATA DO WE COLLECT?
We may collect personal data that you voluntarily provide to us, or that is generated when you interact with our Website.

2.1 Personal Data You Provide

Depending on your interactions with us, we may collect the following information:

• Full name

• Business or organisation name

• Job title or designation

• Email address

• Contact number

• Business or mailing address

• Information submitted through contact, enquiry or registration forms

• Product and service preferences

• Communications, feedback and enquiries submitted to us

• Information provided when registering for webinars, exhibitions, demonstrations or other business events

 

You are responsible for ensuring that the personal data you provide to us is accurate and up to date.

We may request additional information where reasonably necessary to respond to your enquiry, process a request or provide our services.

2.2 Information Collected Automatically

When you access our Website, certain technical information may be collected automatically, depending on the technologies used.

 

This may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Language preferences

• Referring website addresses

• Pages viewed and interactions with our Website

• Date and time of visits

• Approximate geographic location derived from IP address

• Website performance and diagnostic information

 

Such information may be used to operate, maintain, secure and improve our Website, understand visitor engagement and evaluate the effectiveness of our digital communications.

 

2.3 Cookies and Similar Technologies

 

Our Website may use cookies and similar technologies to support website functionality, analyse traffic, improve the user experience and, where applicable, measure marketing performance.

Additional information is provided in Section 6 of this Privacy Notice.

3. HOW DO WE USE YOUR PERSONAL DATA?

We may collect, use or disclose your personal data for the following purposes:

3.1 Business Enquiries and Customer Communications

• Responding to enquiries about DewTouch and our products or services

• Arranging product demonstrations, consultations and meetings

• Providing quotations, proposals and requested business information

• Responding to feedback, questions and support enquiries

• Maintaining records of business communications

• Following up on enquiries and requests

 

3.2 Provision and Administration of Services

• Processing requests for products or services

• Managing customer and business relationships

• Providing administrative notices and relevant service updates

• Facilitating communications relating to existing or prospective business arrangements

• Performing obligations under applicable agreements

 

3.3 Marketing and Promotional Activities

 

Where permitted under applicable law, we may use your personal data to:

• Send updates about our products, services and business developments

• Share newsletters, industry insights, case studies and educational content

• Invite you to webinars, exhibitions, seminars and other events

• Communicate relevant offers, product announcements and promotional information

• Evaluate the effectiveness of our marketing campaigns

 

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us.

 

Withdrawing from marketing communications will not affect necessary transactional, administrative or service-related communications.

 

3.4 Website Operation and Improvement

 

We may use information collected through our Website to:

• Monitor website performance and functionality

• Analyse visitor engagement and general usage trends

• Identify and resolve technical issues

• Improve website navigation, content and user experience

• Maintain website security and prevent unauthorised activity

Where reasonably practicable, we may use aggregated or anonymised information for statistical analysis and business improvement.
3.5 Legal and Regulatory Compliance
We may also use or disclose personal data where reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from regulatory or government authorities

• Protect our legal rights and interests

• Prevent or investigate suspected fraud, unauthorised activity or security incidents

• Establish, exercise or defend legal claims

We will collect, use and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances and in accordance with applicable law.
4. CONSENT AND WITHDRAWAL OF CONSENT
4.1 Consent to Collection, Use and Disclosure
Where consent is required under applicable law, we will obtain your consent before collecting, using or disclosing your personal data for the relevant purposes.
Depending on the circumstances and the requirements of the PDPA, consent may be express, deemed or otherwise addressed under an applicable statutory exception.
We will notify you of the relevant purposes for which your personal data is collected, used or disclosed, as required by law.
4.2 Withdrawal of Consent
You may withdraw your consent for the collection, use or disclosure of your personal data for any or all purposes by providing reasonable notice to us.
To withdraw your consent, please contact our Data Protection Officer using the contact details provided in Section 13.
Upon receiving your request, we will inform you of the likely consequences of withdrawing your consent.
Following withdrawal, we will cease the relevant collection, use or disclosure of your personal data, and require our applicable data intermediaries or agents to do likewise, unless such processing is required or authorised under applicable law.
Please note that withdrawing your consent may affect our ability to respond to certain requests or provide particular products or services.
Withdrawal of consent does not automatically require the deletion of all personal data previously collected. We may retain information where necessary for legitimate legal or business purposes, subject to applicable retention requirements.
5. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
We do not disclose personal data to third parties except where reasonably necessary for the purposes described in this Privacy Notice or where otherwise permitted or required by applicable law.
Depending on the nature of our interactions with you, personal data may be disclosed to the following categories of recipients:
5.1 Service Providers
Third-party service providers engaged to support our business operations, which may include:

• Website hosting and technology infrastructure providers

• Email and business communication service providers

• Customer relationship management platforms

• Website analytics and performance monitoring providers

• Marketing communication and event management platforms

• Professional advisers and other providers supporting our operations

Such providers may process personal data on our behalf, subject to applicable contractual, confidentiality and data protection requirements.
5.2 Affiliates and Related Companies
We may disclose relevant personal data to our related companies or affiliates where necessary for legitimate business purposes and in accordance with applicable data protection requirements.
5.3 Legal and Regulatory Authorities
We may disclose personal data to government agencies, regulatory authorities, law enforcement bodies or other parties where disclosure is required or permitted by law.
5.4 Business Transactions
In the event of a proposed or actual merger, acquisition, restructuring, sale or transfer of business assets, personal data may be disclosed where reasonably necessary and subject to appropriate safeguards and applicable law.
We do not sell personal data to third parties in exchange for monetary consideration.
6. COOKIES AND WEBSITE TRACKING TECHNOLOGIES
Cookies are small text files that websites may store on your device to support functionality, retain preferences or collect information about website usage.
Our Website may use the following categories of cookies or similar technologies, to the extent that they are implemented:
Essential Cookies
These support core website functions, such as security, navigation and technical operation.
Analytics Cookies
These help us understand how visitors interact with our Website, including traffic patterns, page performance and user engagement.
Google Analytics, Google Maps, and Wix Analytics
Functional Cookies
These may support website preferences or features that improve the browsing experience.
Marketing Cookies
Where implemented, these may help us measure advertising performance or provide more relevant marketing communications.
You can manage or restrict cookies through your browser settings and, where available, the cookie preferences provided on our Website.
Please note that disabling certain cookies may affect website functionality.
Where applicable law requires consent for particular cookies or tracking technologies, we will seek such consent before activating them.
We encourage you to review the cookie information or preferences available on our Website for further details about the technologies in use.
7. TRANSFER OF PERSONAL DATA OUTSIDE SINGAPORE
As part of our business operations, personal data may be processed, stored or accessed outside Singapore where we engage overseas service providers or use technology infrastructure that operates internationally.
Where personal data is transferred outside Singapore, DewTouch will take appropriate steps to comply with the Transfer Limitation Obligation under the PDPA.
This includes ensuring that overseas transfers meet applicable requirements relating to a standard of protection comparable to that provided under the PDPA.
Where appropriate, we may implement contractual protections and other safeguards to protect personal data transferred internationally.
8. RETENTION OF PERSONAL DATA
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or to satisfy applicable legal or business requirements.
Retention periods may vary depending on:

• The nature and purpose of the personal data collected

• The duration of our business relationship

• Applicable contractual requirements

• Legal, regulatory, accounting and recordkeeping obligations

• The need to resolve disputes or protect legitimate legal interests

When personal data is no longer required for the relevant purposes and its retention is no longer necessary for legal or business purposes, we will cease retaining it or remove the means by which it can be associated with an identifiable individual, as required by applicable law.
Where personal data is retained in backup systems, we will apply appropriate access controls and retention or deletion procedures.
9. HOW DO WE PROTECT YOUR PERSONAL DATA?
DewTouch is committed to protecting personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal and other similar risks.
We maintain reasonable administrative, technical and physical safeguards appropriate to the nature of the personal data and the risks involved.
Such safeguards may include, where applicable:

• Access controls and user authorisation

• Secure transmission and storage arrangements

• Employee confidentiality obligations and internal procedures

• Security monitoring and incident response processes

• Appropriate management of third-party service providers

• Periodic reviews of data protection practices

While we take reasonable steps to protect personal data, no electronic transmission, website or information storage system can be guaranteed to be completely secure.
We encourage you to exercise caution when transmitting personal information over the internet.
Personal Data Breaches
Where a suspected personal data breach occurs, we will assess the incident and take appropriate measures to contain and address it.
Where a breach is determined to be notifiable under the PDPA, we will notify the Personal Data Protection Commission and affected individuals, as applicable, in accordance with the prescribed requirements.

10. ACCESS, CORRECTION AND OTHER DATA PROTECTION REQUESTS

Subject to applicable laws and exceptions, you may request:

​

• Access to personal data about you that is in our possession or under our control

• Information about the ways in which your personal data has been or may have been used or disclosed, as provided under applicable law

• Correction of inaccurate or incomplete personal data

• Withdrawal of consent for specified purposes

• Information about our personal data protection policies and practices

 

To submit a request, please contact our Data Protection Officer using the details provided in Section 13.

We may require sufficient information to verify your identity and process your request securely.

We will respond to requests within the timeframes required by applicable law. Where we are unable to respond to an access or correction request within 30 calendar days, we will inform you in writing within that period of the time by which we expect to respond, as required by the PDPA.

Where permitted by law, a reasonable fee may be charged for processing certain access requests. We will inform you of any applicable fee before proceeding.
Requests for deletion will be assessed in accordance with applicable retention obligations and legal requirements. The PDPA does not provide an unconditional right to deletion in all circumstances.

11. MARKETING COMMUNICATIONS

We may send you information about DewTouch products, services, events, educational resources and business developments where we have obtained the necessary consent or are otherwise permitted to do so under applicable law.

You can opt out of marketing emails at any time by:

• Selecting the unsubscribe link in a marketing email

• Contacting us using the details provided in this Privacy Notice

 

We will process marketing opt-out requests in accordance with applicable legal requirements.

Where marketing communications are sent through telephone calls, text messages or other regulated channels, we will comply with relevant requirements, including Singapore's Do Not Call provisions where applicable.

Even after you opt out of marketing communications, we may continue to contact you regarding existing business arrangements, service administration or other necessary non-marketing matters.

12. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, platforms or services that are not operated or controlled by DewTouch.
These may include external business resources, social media platforms, event registration pages and other websites.
When you access third-party websites, their respective privacy policies and terms will govern how they collect and process your personal data.
We encourage you to review the privacy notices of external websites before providing personal information.
DewTouch is not responsible for the privacy practices of independent third parties, except to the extent that responsibility arises under applicable law.

13. CONTACT US AND DATA PROTECTION OFFICER

If you have questions, requests or concerns about this Privacy Notice or how DewTouch manages personal data, please contact us.

DewTouch Innovations Pte Ltd
231 Mountbatten Road
Block B #03-07/08
Singapore 397999
General Enquiries: sales@dewtouch.com
Telephone: +65 9111 8181
Website: https://www.dewtouch.com

Data Protection Officer (DPO)

For enquiries relating to personal data protection, access, correction, withdrawal of consent or privacy-related complaints, please contact:
DPO Email: sales@dewtouch.com

 

We will review and address privacy-related enquiries and complaints in accordance with applicable data protection requirements.

If you are dissatisfied with how your concern has been handled, you may also contact the Personal Data Protection Commission of Singapore through its official website at https://www.pdpc.gov.sg.

14. UPDATES TO THIS PRIVACY NOTICE

We may revise this Privacy Notice periodically to reflect changes in our business operations, website technologies, data protection practices or applicable legal requirements.

The revised version will be published on our Website with an updated "Last Updated" date.

Where appropriate or required by law, we may provide additional notice of material changes.

We encourage you to review this Privacy Notice periodically to remain informed about how we manage and protect your personal data.
 
DewTouch Innovations Pte Ltd
© 2026 DewTouch Innovations Pte Ltd. All rights reserved.